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23/11/2023

2023 Christmas Holidays and New Years service updates

December 2023 - January 2024

Changes to service over Christmas and New Year:


BRANCHES


Ashburton Office will be closed – 25th & 26th Dec 2023 and 1st & 2nd Jan 2024

Frontload Services - will operate during the Xmas period 26th Dec – 30th Dec and 2nd Jan – 6th Jan

Gantry Services – will cease from 23rd Dec and resume on 4th Jan 2024.

 

Auckland Office will be closed – 25 Dec 2023 and 1st Jan 2024

Frontload Services – Will not operate on the 25th Dec and 1st Jan, any collections scheduled on either of these days will be completed the following day

Gantry Services and Huka Services – will not operate on the 25th Dec 2023 and 1st Jan 2024, any collections scheduled on either of these days will be completed on the following day

Scheduled Commercial Handybins will be completed as normal

Garden Wheelie service will operate one day delayed between 25th Dec – 6th Jan 2024.


Christchurch Office will be closed – 25th Dec & 26th Dec and 1st Jan & 2nd Jan

All services – Any services for Christmas day will be done on Saturday 23rd or if closed caught up on the 27th Dec.


Dunedin Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

Gantry Services will not be operating on 25th & 26th Dec 2023 and 1st & 2nd Jan 2024

Frontload and commercial handybin services will not be operating 25th Dec 2023

Residential Handybin services will not be operating 25th Dec 2023 – these services will be moved to Saturday 30th Dec 2023

Residential Handybin services will not be operating 1st Jan 2024 – these services will be moved to Saturday 6th Jan 2024.


Gisborne

Office will be closed - 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

No services will be operating on 26th & 27th Dec 2023 and 1st & 2nd Jan 2024.


Kapiti

Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

No services will be operating on 25th Dec 2023 and the 1st Jan 2024.

 

Masterton Office will be closed – 25th Dec – 8th Jan 2024

Wheelie Bins – Due for collection on Monday 25th Dec will be done on Tuesday 26th Dec, all other days will operate as normal

– Due for collection on Monday 1st Jan will be done on Tuesday 2nd Jan, all other days will operate as normal

Frontload

– No collections on 26th Dec, normal collection 27th Dec –30th Dec

Gantry Services

– No collection on 27th Dec – 30th Dec, normal collections will resume on 3rd Jan.

 

Nelson

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal.

 

New Plymouth

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024.

 

Otorohanga

Office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal.

The recycle centre will be closed on 25th Dec and 1st Jan.


Palmerston North & Wanganui

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services booked for Monday 25th Dec will be completed on Saturday 23rd Dec

All services booked for Monday 1st January will be completed on Saturday 30th Dec.


Taupo

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal with the exception of Christmas day.


Tauranga

Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

Gantry services will not operate on 25th Dec – 27th Dec and 2nd – 3rd Jan. All other services will operate as normal.


Timaru

Office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

For our commercial customers Frontload services will not operate 25th Dec & 1st Jan.

Huka services will not operate between 24th Dec to 8th Jan.

 

Tokoroa

Office will be closed – 25th Dec – 4th Jan.

 

Waikato

Office will be closed – 25th & 26th Dec and 1st Jan & 2nd Jan

Gantry services will not operate on 25th – 26th Dec and 1st – 2nd Jan

All other services will operate as normal.


Lower Hutt, Porirua, Upper Hutt - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Tuesday 26th Dec

Monday 1st January – No collections. Please have your bin out Tuesday 2nd January.


Wellington - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Saturday 30th December

Monday 1st January – No collections. Please have your bin out Saturday 6th January.


Kapiti - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Saturday 23rd December

Monday 1st January – No collections. Please have your bin out Saturday 30th December.



TRANSFER STATIONS


Hokitika

Closed 25th Dec, 26th Dec and 1st Jan


Onehunga (Pikes Point) - Auckland

Closed 25th Dec and 1st Jan


Mairangi Bay

Closed 24th & 25th Dec and 31st & 1st Jan


Patiki Road

Closed 24th & 25th Dec and 31st & 1st Jan


Wiri - Auckland

Closed 25th Dec and 1st Jan


Pukekohe - Franklin

Closed 24th & 25th Dec and 31st & 1st Jan


Palmerston North

Closed 25/26 Dec and 1st Jan

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garden wheelie image
RESIDENTIAL

The Garden Wheelie

Transform unwanted garden materials into nutrient-rich compost with our on-demand, app-based green waste collection service. 

 

With no contracts or upfront costs, our Garden Wheelie service is a hassle-free solution that works around your gardening needs.

How it works

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Get the app

Download our Enviro NZ app from the App Store or Google Play.

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Enter your address

Sign up and enter your postcode, email address and password to get started.

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Delivered to you

We’ll deliver a 240L green waste wheelie bin straight to your door within 7 days - free of charge. Pay nothing until you’ve booked your first pick-up, which is only $14.95 inc. GST per bin, per collection.

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Book a collection

Simply open the app, select your preferred collection date and enter your payment details. Put your bin out on the kerbside before 7:00am on your chosen date, and we’ll take care of the rest.

Garden Wheelie FAQs

Am I in your collection zone?

We currently service 15 Auckland post codes including: 1050, 1071, 1072, 1026, 0610, 0602, 0600, 1041, 1042, 1025, 1022, 0630, 0620, 0629, 0632. If you’re not in the zone yet, please keep checking back as we may expand out your way in the future. To be notified when we do, you can register your interest via our app.

What can be collected?

Garden waste such as flowers, grass cuttings, hedge trimmings, leaves, weeds, small branches, bark, twigs, hay and straw pet bedding from herbivore pets.

What can't be collected?

General waste (packaging, plastic bags, etc.), food scraps, liquids/oils, large branches, fence panels/posts, treated word (trellises etc.), flowerpots, seed trays, plastic plants, glass, rubble, turf, ash, soil, stones, cabbage tree leaves, cat and dog faeces.

Is there a maximum weight capacity for my Garden Wheelie?

Your garden wheelie bin has a maximum weight capacity of 80 kg. Please be aware that if your bin is above this limit, we may be unable to collect it.

Where do I place my bin on the day of my collection?

Put your bin out on the kerbside before 7:00 am on your chosen date, and our collection truck will empty your bin and place it back on the kerbside, ready for you to store away and use again.

Am I able to request a pickup date that is different to the dates available on the app?

Unfortunately, the only collection times and dates available are the ones stated on the app.

I have ordered a collection for my green waste bin but need to change the date/time. What do I need to do?

Simply contact our team on 0800 240 120 or by using the "Contact Us" section in the app. They will amend your pickup date to when our collection truck is next in your area.

I have ordered a collection for my green waste bin, but I no longer require the pickup. Can I cancel the collection ad get a refund?

Yes, you can. You can request a cancellation 24 hours before your scheduled time by phoning us on 0800 240 120.

My bin wasn't collected. What do I do?

Please get in touch with our team on 0800 240 120, and someone will be in touch to empty your bin. We apologise for the inconvenience.

I have a large garden clean-up project, and my green waste bin is not big enough. What can I do?

For large-scale projects, we suggest using one of our heavy-duty skip bins. Whether you're renovating the home, landscaping the garden, or de-cluttering the garage, a Skip bin is the ideal solution for your bulk disposal needs.

I am moving house and wish to use my green waste bin service at my new property. Can I take it with me?

If your new property is in one of the postcodes we service, you can! Just make sure to update your address in the settings on your app. Unfortunately, if you're moving out of one of our service areas, we can't pick up your bins anymore. Please contact us to organise the removal of your bin.

What happens if my bin has been damaged or stolen?

A replacement bin can be ordered by contacting our customer services team on 0800 240 120 or by emailing us at enquiries@environz.co.nz.

What happens to my green waste once it has been collected?

The materials collected in your green waste bin will be transported to a composting facility at our Hampton PARRC facility located in the North Waikato. The compost that is produced at the facility is used as a soil improver in landscaping, farming and horticulture.

I no longer require my green waste service. How do I cancel?

Please phone us on 0800 240 120 or use the "Contact Us" section in the app to arrange for your bin to be picked up and removed. If your bin is full, we will require you to pay for a collection before the bin can be removed.

How do I clean my green waste bin?

The smooth sides of the bin minimise the likelihood of contents sticking to the inside; however, some people still like to wash their bins occasionally. This can be easily done by simply putting the bin on its side and using a mop or hosepipe.

Can I order more than one bin at a time?

Yes, you can order up to 5 bins on our app, and then at the time of booking a collection, you can specify how many bins you want to order your pickup for.

Why did EnviroEarth change to Enviro NZ's Garden Wheelie Service?

We've recently combined our EnviroWaste, ChemWaste and EnviroEarth businesses into a single brand, Enviro NZ. As Enviro NZ, we're making it easier for New Zealanders to look after the environment with all the waste and recycling solutions you may need under one roof.