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10/12/2024

Christmas & New Years' Service Hours | Dec 2024 - Jan 2025 | SERVICE ALERT

Changes to bin services & transfer station hours over the holidays

Enviro NZ wishes all our customers safe and happy holidays.


With the festive season upon us, public holidays will impact some of our services. Please refer to the guide below for any changes in your area.

 

If your branch, resource recovery centre, fill site or commercial facility is not included below, please call them directly.


You can find their info here:

Enviro NZ | Our Facilities

You can also call our customer care team on 0800 240 120 or visit https://environz.co.nz/contact-us for any urgent requests or queries on Mon – Fri from 8am to 5pm (excluding holidays).

 

Customer care will be closed on Christmas Day, Boxing Day, New Year’s Day & Day after New Year’s Day. 


** Normal schedule will resume on FRIDAY, 3 JANUARY.**

 

BRANCHES:

Ashburton – call 03 308 3143 to confirm

  • Office will be closed – 25 & 26 Dec and 1 & 2 Jan
  • Frontload Services - call 03 308 3143 to confirm

 

Auckland

Dec 24th

  • Standard delivery for FEL, Gantry, Garden Wheelie, Huka, Handybins & Franklin

Dec 25th

  • All services CLOSED

Dec 26th

  • Standard delivery for FEL, & Huka
  • Delayed collection for Garden Wheelie, Handybins & Franklin
  • Gantry - Schedule and VIP - no COD

Dec 27th

  • Standard operation for FEL, Gantry & Huka
  • Delayed collection for Garden Wheelie, Handybins & Franklin

Dec 28th

  • Standard operation for FEL, Gantry & Huka
  • Delayed collection at Garden Wheelie, Handybins & Franklin

Dec 29th

  • Closed - Garden Wheelie
  • Standard operation for Fel, Gantry, Huka, Handybins & Franklin

Dec 30th

  • Standard operation for Fel, Gantry, Garden Wheelie, Huka, Handybins & Franklin

December 31st

  • Standard operation for Fel, Gantry, Garden Wheelie, Huka, Handybins & Franklin

Jan 1st

  • All services CLOSED

Jan 2nd

  • Standard operation - FEL, Gantry & Huka
  • Delayed operation - Garden Wheelie, Handybins & Franklin

Jan 3rd

  • Standard operation - FEL, Gantry & Huka
  • Delayed collection - Garden Wheelie, Handybins & Franklin

Jan 4th

  • Standard operation - FEL, Gantry & Huka
  • Delayed collection - Garden Wheelie, Handybins & Franklin

Jan 5th

  • Standard operation - Fel, Gantry, Huka, Handybins & Franklin
  • CLOSED- Garden Wheelie


Blenheim

Office will be CLOSED – 25 & 26 December or Jan 1 & 2

  • Frontload / Commercial Handybins / Gantry – no collections 25 & 26 December or 1 & 2 Jan
  • On both weeks services scheduled for Wed collection will be done on the Tuesday
  • On both weeks services scheduled for Thurs collection will be done on the Friday
  • Liquid Waste Collection – no collections 25 & 26 December or 1 & 2 Jan

 

Central Otago

Office will be CLOSED 25 & 26 December and 1 & 2 January

  • Commercial services booked for collection Wednesday 25 will be collected Friday 27 December
  • Commercial services booked for collection Wednesday 1 will be collected Friday 3 January

 

Christchurch

Office will be CLOSED– 25 Dec & 26 Dec and 1 Jan & 2 Jan

  • All services – Any services for Christmas day will be done on Tuesday 24th or if closed caught up on the 27 Dec
  • Thursday 26 Dec - Only General Waste and High-Volume Recycling Services will be operating, all other services will be collected on their next scheduled collection day
  • Friday 27 Dec - Our office will be open and all services will be operating. Any General Waste and Mixed Recycling customers that were closed on the public holiday will be caught up on this day
  • Wed 1st Jan and Thu 2nd Jan - Only General Waste and High Volume Recycling Services will be operating, all other services will be collected on their next scheduled collection day
  • Fri 3rd Jan - Our office will be open and all services will be operating. Any General Waste and Mixed Recycling customers that were closed on the public holiday will be caught up on this day

 

Dunedin

Office will be CLOSED– 25 & 26 Dec and 1 – 2 Jan

  • Gantry Services will not be operating on 25 & 26 Dec and 1 & 2 Jan
  • Frontload and commercial handybin services will not be operating 25 Dec

 

Gisborne

Office will be CLOSED - 25 & 26 Dec and 1 – 2 Jan

  • No services will be operating on 26 & 27 Dec and 1 & 2 Jan


 Kapiti

Office will be CLOSED– 25 & 26 Dec and 1 – 2 Jan

  • Wednesday 25th December – No collections. Please have your bin out Saturday 28th December 2024.
  • Wednesday 1st January – No collections. Please have your bin out Saturday 4th January 2025.

    •  

    Masterton

    • Wheelie Bin Collections
      • Collections due on Wednesday 25th December will be done on Tuesday 24th December
      • Bins to be collected on Boxing day 26th December will continue as normal
      • Collections due on Wednesday 1st January will be done on Tuesday 31st December
      • Bins to be collected on the 2nd January will continue as normal
    • Front Load Collections
      • Collections due on Wednesday 25th and Thursday 26th December will be done on the 27th and 28th December
    • Gantry Collections
      • No collections from 25th– 27th December and 31st December – 3rd January, unless booked before 23rd December

     

    Nelson

    Office, Huka & Chemical Collections will be CLOSED 25 & 26 Dec and 1 – 2 Jan

    • No Front Load or Wheelie Bin Collections on 25th December
    • All services will operate as normal.

     

    New Plymouth

    Office will be CLOSED 25 & 26 Dec and 1 – 2 Jan.

     

    Otorohanga

    Office will be CLOSED 25 & 26 Dec and only

    • All services will operate one day later from Christmas day ( 25th will be collected on the 26th , 26th will be collected 27th and the 27th collected on the 28th )
    • The recycle centre will be closed on 25 Dec, 26 Dec and 2 Jan.

     

    Palmerston North

    Transfer Station CLOSED 25th December and 1st January

    • Collections due on Wednesday 25th December will be done on Saturday 28th December
    • Collections due on Wednesday 1st January will be done on Saturday 4th January

     

    Rotorua

    Office will be CLOSED 25 & 26 Dec and 2 & 3 Jan

    • Gantry services will not operate on 25 Dec & 26 Dec and 2 & 3 Jan
    • No services running on Christmas Day 25 Dec

     

    Taupo

    The office will be CLOSED 25 & 26 Dec and 1 – 2 Jan

    • All services will operate as normal with the exception of Christmas day & New Years day where collections will take place the following day

     

    Tauranga

    Office will be CLOSED– 25 & 26 Dec and 1 – 2 Jan

    • Frontload services will not be operating 25 Dec & 1st Jan - Premises operating moved to following day
    • Handybin services will not be operating 25 / 26 Dec & 1st / 2nd Jan
    • Gantry services will not operate on 25 Dec – 27 Dec and 2 – 3 Jan
    • Cardboard Frontload Operating only Mon 23 Dec & Mon 30 Dec (No Weds / Fri Collection)
    • All other services will operate as normal

     

    Timaru

    Office will be CLOSED – 25 & 26 Dec and 1 – 2 Jan

    • Frontload services will not be operating 25 Dec & 1st Jan
    • Huka services will not be operating 25 December & 1st Jan
    • All other services will operate as normal

     

    Twizel

    • Commercial wheelie bins will not be operating on Wednesday 25 December and 1 January
    • Gantry services will not be operating on 25 – 26 December and 1 – 2 January

     

    Tokoroa

    Office will be CLOSED 25 & 26 Dec and 2 & 3 Jan

    • Gantry services will not operate on 25 Dec & 26 Dec and 2 & 3 Jan
    • No services running on Christmas Day 25 Dec


    Hamilton Office will be open over this period and CLOSED on the public holidays - 25 & 26 Dec and 1 Jan & 2 Jan

    • No collections on Christmas day and New Years Day.
    • Hamilton branch will be operating one day later across all divisions, Gantry, Frontload, Commercial & Residential Wheelie bins and Waipa Bags

     

    Whanganui

    Transfer Station CLOSED for Commercial customers Wednesday 25th December and Wednesday 1st January

    • Collections due on Wednesday 25th December will be done on Saturday 28th December
    • Collections due on Wednesday 1st January will be done on Saturday 4th January


    Lower Hutt, Porirua and Upper Hutt

    • Wednesday 25th December – No collections. Please have your bin out Saturday 28th December
    • Wednesday 1st January – No collections. Please have your bin out Saturday 4th January

     

    Wellington

    • Wednesday 25th December – No collections. Please have your bin out Saturday 28th December.
    • Wednesday 1st January – No collections. Please have your bin out Saturday 4th January.

     

    TRANSFER STATIONS:

    Hokitika

    CLOSED 25 Dec, 26 Dec and 1 Jan.

    • Wed, December 25th - Christmas day: Hokitika, Ross and Harihari sites all CLOSED and no street collection
    • Thurs, December 26th - Boxing day: Hokitika site is CLOSED and will be doing Wednesday street collection
    • Fri, December 27th: Hokitika site is open and will be doing Thursday street collection
    • Wed, January 1st - New Year's Day: Hokitika, Harihari and Ross sites CLOSED and no street collection
    • Thurs, January 2nd - Day after New Year's Day: Kumara and Hokitika sites open and doing Wednesday street collection
    • Fri, January 3rd: Hokitika site open and doing Thursday street collection


    Colson Road - New Plymouth

    CLOSED on 25th & 26th Dec - Christmas Day & 1 Jan - New Years Day

    • Open all other days 8.00.am – 4.30pm

     

    Mairangi Bay (Constellation Dr)

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • 24 Dec – Open: 6am-2pm
    • 26 Dec – Open: 8am-4pm
    • 31 Dec – Open: 6am-2pm
    • 2 Jan – Open: 8am-4pm

     

    Maleme Street - Tauranga

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

     

    Otaki Transfer Station

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

     

    Patiki Rd (Avondale)

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    24 Dec – Open: 6am-2pm

    26 Dec – Open: 8am-4pm

    31 Dec – Open: 6am-2pm

    2 Jan – Open: 8am-4pm

     

     Te Maunga - Tauranga

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

     

    Wiri Transfer Station:

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • 22 Dec - Sunday: CLOSED
    • 24 Dec – Christmas Eve: 7.00am – 5.00pm
    • 26 Dec – Boxing Day: 8:00am – 4:00pm
    • 29 Dec - Sunday: CLOSED
    • 31 Dec – New Year’s Eve: 7:00am – 5:00pm
    • 2 Jan – Day after New Year’s Day: 8:00am – 4:00pm

     

    Pukekohe Transfer Station:

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • 24 Dec – Christmas Eve:  7:30am – 4:30pm
    • 26 Dec – Boxing Day: CLOSED
    • 31 Dec - New Year’s Eve: 7:30am – 4:30pm
    • 2 Jan – Day after New Year’s: CLOSED

     

    Palmerston North:

    Transfer Station CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • Collections due on Wednesday 25th December will be done on Saturday 28th December
    • Collections due on Wednesday 1st January will be done on Saturday 4th January

     Pikes Point Transfer Station:

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • 24 Dec - Christmas Eve:   7:00am – 5:00pm
    • 26 Dec - Boxing Day: 8:00am – 4:00pm
    • 31 Dec - New Year’s Eve: 7:00am – 5:00pm
    • 2 Jan - Day after New Year’s Day: 8:00am – 4:00pm

     

    Resource Recovery Centres:

    Cambridge – Hamilton

    CLOSED 24th-26th Dec and 31st/1st Jan

    • All other day as normal hours

     

    Lincoln

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • Open 26th Dec & 2nd Jan: 9am-4pm
    • All other day as normal hours

     

    Pokeno Resource Recovery Centre

    CLOSED on 25th Dec - Christmas Day & 1 Jan - New Years Day

    • December 2024
      • Friday, 20 December 24: 7:00 am - 12:00 pm (half day)
      • Saturday, 21 December 2024: CLOSED
      • Monday, 23 - 28 December 2024: CLOSED
      • Monday, 30 - 31 December 2024: CLOSED
    • January 2025
      • Wednesday, 1 - 4 January 2025: CLOSED
      • Monday, 6 January 2025: CLOSED
      • Tuesday, 7 January 2025: OPEN 7:00 am - 4:00 pm


     OTHER:

    Hamilton Organic Centre 

    Site will be CLOSED- 25 & 26 Dec and 1 & 2 Jan

    • Normal hours are 8am - 5pm for all other days

     

    TECHNICAL SERVICES:

    Christchurch

    Opening hours for December /January period as follows:

    • Monday 23 Dec 8-3pm
    • Tuesday 24 Dec 8-11am
    • Wed-Fri 25-27 Dec – CLOSED
    • Mon 30 Dec 8-3pm
    • Tue 31 Dec 8-1pm
    • Wed-Fri 1-3 Jan – CLOSED
    • 6 Jan onwards 8-5pm

     

    MANAGED FILL SITES:

    Hampton Downs Landfill

    Site will be CLOSED- 25 & 26 Dec and 1 Jan

    • December 2024
      • 23 - 24 Dec: OPEN  6:00 am- 5:00 pm
      • 25 - 26 Dec: CLOSED
      • 27 - 28 Dec: OPEN  6:00 am - 2:00 pm
      • 29 Dec: CLOSED
      • 30 - 31 Dec: OPEN  6:00 am -5:00 pm
    • January 2025
      • 1 Jan: CLOSED
      • 2 - 3 Jan: OPEN  6:00 am - 5:00 pm
      • 4 Jan: OPEN  6:00 am - 12:00 pm
      • 5 Jan : CLOSED
      • 6 Jan: OPEN  6:00 am - 5:00 pm

     

    REMEMBER:

    Customer Service will be closed on Christmas Day, Boxing Day, New Year’s Day & Day after New Year’s Day. 


    You can drop us a note here: https://environz.co.nz/contact-us

     

    ** Normal schedule will resume on FRIDAY, 3 JANUARY.**

     

    Have a great holiday break!

    Enviro NZ change hero image

    Enviro NZ change

    Kia ora, we’re Enviro NZ.  

     

    We have combined our EnviroWaste, ChemWaste, EnviroEarth, Enviro NZ businesses into one single brand – we are now simply known as Enviro NZ.  

     

    While we have a new look and new name, the services we provide remain the same.  

     

    As Enviro NZ, we’re focused on making it easier for New Zealanders to look after the environment through waste and recycling solutions. 

     

    We are aiming to make this change as simple as possible for our customers and business partners. We’re the same company with the same IRD, GST and bank numbers. Our team and services remain in place to support you. 

    FAQs

    This is where you’ll find the latest updates and FAQs about our new brand.  

     

    Questions? Our Customer Service team would love to hear from you — please call us on 0800 240 120 or email enquiries@environz.co.nz.

    hazardous

    I'm a customer, what do I need to know?

    • Invoices will now be sent from our new name, Enviro NZ Services Limited 
    • You’ll see transactions in your bank account for Enviro NZ. Our bank account numbers will not change and will continue to be ANZ account 01-1839-0937119-04, as shown on our invoices
    • If you pay your bills by manual bank transfer, search for ‘Enviro NZ’ in your bank’s payee details list. If you’ve saved our banking details or pay via direct debit, continue paying as usual. 

    hazardous

    How do I contact you?

    • Our email addresses have all changed to @environz.co.nz
    • Our accounts phone number remains 0800 286 624
    • Our customer service team number remains 0800 240 120. 

    hazardous

    Are your services changing?

    • All our sites will continue to operate – they’ll simply change to be Enviro NZ sites
    • Although our name is changing, the services we provide will continue as usual with no change to existing contracts.  

    hazardous

    Is there anything I need to do?

    • It would be a big help if you could update our name in your systems to Enviro NZ Services Limited 
    • We recommend saving our new email addresses into your contacts to help ensure that bills and important emails don't get lost in your spam or junk folders. 

    hazardous

    I'm a vendor, what do I need to know?

    • Purchase orders we issue from 1 June will have our new name Enviro NZ Services Limited
    • Your bank statements will show “Enviro NZ” as the payer for payments we make to you
    • Our email addresses have all changed to @environz.co.nz
    • Our accounts payable inbox address is now APInvoices@environz.co.nz


    • Our accounts phone number remains 0800 286 624
    • Our customer service team number remains 0800 240 120. 

    hazardous

    Why change to Enviro NZ?

    We have a new name and a new visual identity that reflects our focus on helping New Zealanders waste less and recycle more. Previously, we had a number of overlapping brands in the market and it caused some confusion. With the change to Enviro NZ, our product and service names will be simplified to make it easier for our customers. Our new brand launched on 1 June and you can expect the full transition to happen over the next year or so. 

    hazardous

    What happened to the EnviroWaste website?

    We’ve launched a new website to make it easier for our customers to find solutions for their waste and recycling needs. You can book dedicated collection services, bin hires, waste audits and more, all here.  

    hazardous

    What happened to the EnviroEarth website?

    EnviroEarth is now Enviro NZ's residential green waste solution. Click here, to learn more about how we transform your garden materials into compost. 

    hazardous

    Can I still use the EnviroEarth App?

    Yes, you can continue using our handy EnviroEarth app for all your gardening needs as there will be no change to how our service operates. We'll update the app's look in time. 

    hazardous

    Why has ChemWaste become part of Enviro NZ?

    We continue to offer specialist solutions to customers through Enviro NZ’s technical services team, which expertly deals with complex issues like hazardous and liquid materials. Bringing our different brands together provides added value for our customers and our team remains in place to support you. 

    hazardous

    What happened to the ChemWaste website?

    You can browse and book our full range of hazardous and liquid waste solutions and recycling services from this website. 

    hazardous

    Will ChemWaste's contact details be changing?

    Our teams have new emails: