Notifications

Alerts

23/11/2023

2023 Christmas Holidays and New Years service updates

December 2023 - January 2024

Changes to service over Christmas and New Year:


BRANCHES


Ashburton Office will be closed – 25th & 26th Dec 2023 and 1st & 2nd Jan 2024

Frontload Services - will operate during the Xmas period 26th Dec – 30th Dec and 2nd Jan – 6th Jan

Gantry Services – will cease from 23rd Dec and resume on 4th Jan 2024.

 

Auckland Office will be closed – 25 Dec 2023 and 1st Jan 2024

Frontload Services – Will not operate on the 25th Dec and 1st Jan, any collections scheduled on either of these days will be completed the following day

Gantry Services and Huka Services – will not operate on the 25th Dec 2023 and 1st Jan 2024, any collections scheduled on either of these days will be completed on the following day

Scheduled Commercial Handybins will be completed as normal

Garden Wheelie service will operate one day delayed between 25th Dec – 6th Jan 2024.


Christchurch Office will be closed – 25th Dec & 26th Dec and 1st Jan & 2nd Jan

All services – Any services for Christmas day will be done on Saturday 23rd or if closed caught up on the 27th Dec.


Dunedin Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

Gantry Services will not be operating on 25th & 26th Dec 2023 and 1st & 2nd Jan 2024

Frontload and commercial handybin services will not be operating 25th Dec 2023

Residential Handybin services will not be operating 25th Dec 2023 – these services will be moved to Saturday 30th Dec 2023

Residential Handybin services will not be operating 1st Jan 2024 – these services will be moved to Saturday 6th Jan 2024.


Gisborne

Office will be closed - 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

No services will be operating on 26th & 27th Dec 2023 and 1st & 2nd Jan 2024.


Kapiti

Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

No services will be operating on 25th Dec 2023 and the 1st Jan 2024.

 

Masterton Office will be closed – 25th Dec – 8th Jan 2024

Wheelie Bins – Due for collection on Monday 25th Dec will be done on Tuesday 26th Dec, all other days will operate as normal

– Due for collection on Monday 1st Jan will be done on Tuesday 2nd Jan, all other days will operate as normal

Frontload

– No collections on 26th Dec, normal collection 27th Dec –30th Dec

Gantry Services

– No collection on 27th Dec – 30th Dec, normal collections will resume on 3rd Jan.

 

Nelson

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal.

 

New Plymouth

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024.

 

Otorohanga

Office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal.

The recycle centre will be closed on 25th Dec and 1st Jan.


Palmerston North & Wanganui

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services booked for Monday 25th Dec will be completed on Saturday 23rd Dec

All services booked for Monday 1st January will be completed on Saturday 30th Dec.


Taupo

The office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

All services will operate as normal with the exception of Christmas day.


Tauranga

Office will be closed – 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

Gantry services will not operate on 25th Dec – 27th Dec and 2nd – 3rd Jan. All other services will operate as normal.


Timaru

Office will be closed 25th & 26th Dec 2023 and 1st – 2nd Jan 2024

For our commercial customers Frontload services will not operate 25th Dec & 1st Jan.

Huka services will not operate between 24th Dec to 8th Jan.

 

Tokoroa

Office will be closed – 25th Dec – 4th Jan.

 

Waikato

Office will be closed – 25th & 26th Dec and 1st Jan & 2nd Jan

Gantry services will not operate on 25th – 26th Dec and 1st – 2nd Jan

All other services will operate as normal.


Lower Hutt, Porirua, Upper Hutt - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Tuesday 26th Dec

Monday 1st January – No collections. Please have your bin out Tuesday 2nd January.


Wellington - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Saturday 30th December

Monday 1st January – No collections. Please have your bin out Saturday 6th January.


Kapiti - Commercial and Residential

Monday 25th December – No collections. Please have your bin out Saturday 23rd December

Monday 1st January – No collections. Please have your bin out Saturday 30th December.



TRANSFER STATIONS


Hokitika

Closed 25th Dec, 26th Dec and 1st Jan


Onehunga (Pikes Point) - Auckland

Closed 25th Dec and 1st Jan


Mairangi Bay

Closed 24th & 25th Dec and 31st & 1st Jan


Patiki Road

Closed 24th & 25th Dec and 31st & 1st Jan


Wiri - Auckland

Closed 25th Dec and 1st Jan


Pukekohe - Franklin

Closed 24th & 25th Dec and 31st & 1st Jan


Palmerston North

Closed 25/26 Dec and 1st Jan

Enviro NZ change hero image

Enviro NZ change

Kia ora, we’re Enviro NZ.  

 

We have combined our EnviroWaste, ChemWaste, EnviroEarth, Enviro NZ businesses into one single brand – we are now simply known as Enviro NZ.  

 

While we have a new look and new name, the services we provide remain the same.  

 

As Enviro NZ, we’re focused on making it easier for New Zealanders to look after the environment through waste and recycling solutions. 

 

We are aiming to make this change as simple as possible for our customers and business partners. We’re the same company with the same IRD, GST and bank numbers. Our team and services remain in place to support you. 

FAQs

This is where you’ll find the latest updates and FAQs about our new brand.  

 

Questions? Our Customer Service team would love to hear from you — please call us on 0800 240 120 or email enquiries@environz.co.nz.

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I'm a customer, what do I need to know?

  • Invoices will now be sent from our new name, Enviro NZ Services Limited 
  • You’ll see transactions in your bank account for Enviro NZ. Our bank account numbers will not change and will continue to be ANZ account 01-1839-0937119-04, as shown on our invoices
  • If you pay your bills by manual bank transfer, search for ‘Enviro NZ’ in your bank’s payee details list. If you’ve saved our banking details or pay via direct debit, continue paying as usual. 

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How do I contact you?

  • Our email addresses have all changed to @environz.co.nz
  • Our accounts phone number remains 0800 286 624
  • Our customer service team number remains 0800 240 120. 

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Are your services changing?

  • All our sites will continue to operate – they’ll simply change to be Enviro NZ sites
  • Although our name is changing, the services we provide will continue as usual with no change to existing contracts.  

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Is there anything I need to do?

  • It would be a big help if you could update our name in your systems to Enviro NZ Services Limited 
  • We recommend saving our new email addresses into your contacts to help ensure that bills and important emails don't get lost in your spam or junk folders. 

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I'm a vendor, what do I need to know?

  • Purchase orders we issue from 1 June will have our new name Enviro NZ Services Limited
  • Your bank statements will show “Enviro NZ” as the payer for payments we make to you
  • Our email addresses have all changed to @environz.co.nz
  • Our accounts payable inbox address is now APInvoices@environz.co.nz


  • Our accounts phone number remains 0800 286 624
  • Our customer service team number remains 0800 240 120. 

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Why change to Enviro NZ?

We have a new name and a new visual identity that reflects our focus on helping New Zealanders waste less and recycle more. Previously, we had a number of overlapping brands in the market and it caused some confusion. With the change to Enviro NZ, our product and service names will be simplified to make it easier for our customers. Our new brand launched on 1 June and you can expect the full transition to happen over the next year or so. 

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What happened to the EnviroWaste website?

We’ve launched a new website to make it easier for our customers to find solutions for their waste and recycling needs. You can book dedicated collection services, bin hires, waste audits and more, all here.  

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What happened to the EnviroEarth website?

EnviroEarth is now Enviro NZ's residential green waste solution. Click here, to learn more about how we transform your garden materials into compost. 

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Can I still use the EnviroEarth App?

Yes, you can continue using our handy EnviroEarth app for all your gardening needs as there will be no change to how our service operates. We'll update the app's look in time. 

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Why has ChemWaste become part of Enviro NZ?

We continue to offer specialist solutions to customers through Enviro NZ’s technical services team, which expertly deals with complex issues like hazardous and liquid materials. Bringing our different brands together provides added value for our customers and our team remains in place to support you. 

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What happened to the ChemWaste website?

You can browse and book our full range of hazardous and liquid waste solutions and recycling services from this website. 

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Will ChemWaste's contact details be changing?

Our teams have new emails: